Why can’t I login? The form page won’t accept the information I enter?
Sometimes errors are made when entering the email or password on the login form. If you’re unsure of your login information, you can use the Reset Your Account Password link just below the login form. Please allow at least 10 minutes for email delivery before attempting to reset the password again. Every time you ask for an email to reset the password, the system will void any previously sent emails. If you are unable to get this email please call our support at 1-877-248-6789 to reset the password over the phone.
Although uncommon, an older browser in combination with a particular device operating system may create login problems. In recent years, those who have experienced trouble logging in have resolved the problem by using Firefox or Chrome to access the site, because they use their own cookie settings, separate from Internet Explorer. If you don’t have these browsers already available on your device, you can easily download it FREE in a few minutes by visiting GetFirefox.com or Google.com/chrome. Once you download and install the Firefox or Chrome browser, open it and enter our website URL.
If you feel uncomfortable making security changes or installing a program, you might just ask a tech-savvy friend to help you. The changes we’ve described here can sound daunting, but for a more experienced device user, they’ll be quite easy.
If your device is a business device and you’re not allowed to make security level changes or install a program, then the best option might be using another device. Nearly all devices have cookies enabled.
If you have any questions or would like to discuss this concern further, please free to give us a call at 877-248-6789 or use the Contact Us link to send a message.